working with us
uses time tracking software, to ensure that clients only pay for the time worked. A detailed report is submitted to the client with each invoice.
A secure backup is done on a daily basis on both an external hard drive, and on the cloud.
Accessing Your Information 24/7
Whenever possible, DELLAGATE
’s client’s information is kept in the cloud. This ensures the client can always have access to their files.
When an agreement of working together is reached, DELLAGATE
will send you a welcome package which will include a non-disclosure agreement. We want our clients to know that their information is safe.
Initial learning curve is on us!
A new relationship with a customer requires a comprehensive briefing. We have to know as much as possible about you in order to be efficient. The first hour of the getting to know you, the client, is free!
What we expect from you
You have a clear vision of what you want to achieve. You have a strategy and a solid idea how to implement them. You are “electronic-age” savvy and you are used to a collaborative relationship with a virtual team or are willing to learn how to work with a virtual team. You are diligent, timely and precise. You are a good communicator: you are able to provide us with clear and comprehensive instructions. You are always polite when communicating to us, no matter the circumstances. You conduct your business ethically.
What you can expect from DELLAGATE
We offer tailored, highly efficient, dedicated, confidential administrative support for our clients. We have decades of expertise in many different fields. We are extremely organized and proficient. We have excellent communication skills: written, verbal and interpersonal.
We work during regular working hours: 9:00a.m. – 5:00p.m. ET. Exceptions are possible if agreed in advance.