Kelsey Evans

Improving Customer Service in your Business

We all know that providing quality customer service is crucial for the long term survival of your company. Going the extra mile for your customers will keep them loyal to you. Meeting the ever increasing demands of your customers and staying competitive means you need to constantly strive to improve your customer service.

Here are a few tips that are virtually guaranteed to lead to increased customer satisfaction:1. Speedy response times
Have you ever sent an e-mail to a company and not had a response or waited several days for a response? There’s nothing as frustrating as either not receiving a response to your query or it taking too long to receive an acknowledgement of your email. When it comes to response times, faster is always better, and that goes for both phone and e-mail. Do not sacrifice quality in order to respond quickly. Make sure to respond and if unable to provide a quality answer, acknowledge the
receipt of the e-mail and provide a turnaround time to your customer.

2. Collect feedback and act on it
The best way to learn more about what customers think is to ask them, for example through a survey. It is important, when doing this, to look at the data objectively. Never take any of the feedback or criticism personally. It’s also important to keep an open mind.

3. Simplify processes
Try to have all of your processes as easy and straightforward as possible. Human contact is the best strategy; having your customers in direct contact with a customer service representative is a way to ensure customer satisfaction.

4. Create routines for common issues
In most companies there are always a number of issues that come up again and again. One of the keys to great customer service is recognizing these issues and creating efficient routines to deal with them in the best and fastest possible manner.

5. Exceed expectations
Most customers expect a basic level of service from a company they’re doing business with. Going above and beyond this level will impress customers. Providing excellent customer service will have your customers come back to do more business with you and they will also recommend your company to all of their friends and family.

Welcome to the new DELLAGATE!

Welcome to the new DELLAGATE! My colleagues and I are very excited to announce the relaunch of DELLAGATE. I would like to introduce you to Julie Hoflin and Kelsey Evans. We are collaborating together to bring our clients extended service offerings beyond remote office management.  

 

Isn’t the Internet amazing? You can communicate and work with people anywhere in the world. Forging relationships that would have been considered impossible just a few years ago. You have the world’s workforce at your fingertips. We all work in different regions and are able to communicate and give our clients many zones of genius in one location.

 

As a business owner, have you decided that you are ready to outsource in order to grow your business?

The world is changing and in order to outsource we recommend that you take a look at your business and your strengths. Look at which of your talents would best benefit your company in order to expand your business. Decide where it makes sense for you to focus, and what is realistic for you to DELLAGATE to someone else.

Before you begin, make sure you know exactly which services you want to outsource and have a clear vision of what it is you want to achieve. It is important to be able to communicate to your virtual service provider exactly what you are looking for in order for them to be able to fully understand your needs and best meet your requirements.

Once you take the first step to outsourcing, you will realize that you now have time to do what you are good at and enjoy most. You will no longer worry about when you will find the time to do certain tasks. We will do them for you efficiently and within your time frame. We treat your business as if it was our own.

Please feel free to have a look around our website and contact us to discuss delegating to DELLAGATE.